Privacy Policy

Phone numbers (clients)

This number is only used to confirm you're a real person. We will never contact, market to, or call you on it. The only exception: in an emergency or safety incident, it may be provided to another agency (such as Police) as evidence.

This wording mirrors what you see at the phone-OTP step, so our stated purpose for collecting your number matches how we actually use it.

What we log for safety

To keep a clean evidence trail if an incident is reported, we record, on booking and messaging events:

• IP address and a precise timestamp (with timezone).
• Device / browser fingerprint and user-agent.
• Your verified phone number (your durable handle).
• Booking-request details and accept/decline outcomes, with SMS logs.

Disclosure to Police

Under the Privacy Act 2020, we may disclose personal information where it is necessary to avoid endangering someone's safety or to uphold or enforce the law (Information Privacy Principle 11 exceptions). We follow a documented law-enforcement request process and a single point of contact.

Security & retention

Logs are encrypted at rest with strict access controls (IPP 5), and kept only as long as needed for safety and legal purposes before being auto-purged (IPP 9). The exact retention window will be set with legal advice.

Worker verification data

Identity verification is handled by a third-party provider. We store a verification token and a face photo (for impersonation checks) — not your legal name, ID number, or document images, which remain with the provider and are retrievable only via lawful request.

Contact

Privacy questions: [email protected].

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